Hi Rebecca - thank you for your post.

Please take a look at the help tip "?" on the "org teams" tab under settings.

It looks like you are adding people's names to @H, rather than first creating a @H horizontal team, and then adding members to that team.

We also recommend watching: https://stratappsaas.com/blog/social-collaboration-apps-with-org-design-and-structure-short-version/

We have reached out to our coaching partner (Coherent), so they can be ready to further assist with above.

Thank you.